Who we are
Our website address is: https://wandcrate.com.
🛡️ Privacy Policy for WandCrate.com
Effective Date: 29/08/2025
Last Updated: 31/08/2025
WandCrate (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [wandcrate.com] and use our services.
1. 📥 Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, email address, phone number
- Billing and shipping address
- Account credentials
- IP address and device identifiers
b. Usage Data
- Pages visited, time spent, and navigation patterns
- Referrer URLs and browser type
- Error logs and performance metrics
c. Technical Metadata
- DNS records, email headers, and server logs (for infrastructure diagnostics)
- Device type, operating system, and screen resolution
2. 🎯 How We Use Your Information
We use your data to:
- Provide and maintain our services
- Process orders and payments
- Authenticate users and secure access
- Improve website performance and user experience
- Send updates, promotions, and service alerts
- Ensure DNS and email hygiene (e.g., SPF, DKIM, DMARC validation)
3. 🔐 Data Security
We implement industry-standard security measures:
- AES-256 encryption at rest and TLS in transit
- Multi-factor authentication for admin access
- Regular audits and vulnerability scans
- DNS and SMTP hygiene checks to prevent spoofing and phishing
4. 🍪 Cookies and Tracking
We use cookies and similar technologies to:
- Maintain session state
- Analyze traffic and usage patterns
- Personalize content and recommendations
You can manage cookie preferences via your browser settings.
5. 🌍 International Data Transfers
If you are located outside Australia, your data may be transferred to and processed in Australia or other jurisdictions. We ensure adequate safeguards are in place.
6. 📤 Sharing Your Information
We do not sell your personal data. We may share it with:
- Payment processors (PCI-DSS compliant)
- Hosting and infrastructure providers
- Legal authorities if required by law
7. 🧾 Your Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
8. 📞 Contact Us
For questions or requests related to privacy, contact:
Email: support@wandcrate.com
Mailing Address: 91 Goldeneye CCT Werribee Vic 3030
9. 🔄 Policy Updates
We may update this policy periodically. Material changes will be notified via email or website banners. Continued use of our services after updates constitutes acceptance.